Testimonials

I am a retired Marine, so my standards and expectations are challenging to meet, let alone exceed. This company is first class from start to finish. Assigned to me by my home warranty company, I explained to Miss Joya the urgency of my situation (family coming to town for the holiday) on a Monday. She sent Kevin to diagnose on Wednesday (July 4th!). Miss Joya advocated for me and pushed my claim through to the warranty company. Replacement was approved that day, new water heater ordered was installed by 10:30 Friday morning. Kevin is the industry expert that every home owner prays they get assigned. He is intelligent, courteous, and explained everything I needed/ wanted to know without being condescending. On installation day, he arrived with an assistant and as with the initial visit, they both were dressed to the 9's. Dressed well enough for church, I've never seen a technician from any industry come to my home in nice slacks and a branded polo shirt, but there they were! Their vehicle was beautifly branded, and their tools were well organized. They cleaned up when they were finished and left everything exactly as they found it. As "attitude is a reflection of Leadership", I can only assume that the owners of this company are people I'd like to have as friends. I will insist on this company in the future. Well done!

Joe E.

Strawberry Plains, TN

Arrived on time, diagnosed the issue and fixed it right from his truck which was fully stocked. Could not ask for better service. Thanks

Very Professional

Joyce D

excellent service very pleased on the service of having my hot water heater replaced very professional thank you so much

water heater install

john n

Fixed a broken shower pipe. Marc was very professional and did an awesome job. Came over within a few hours notice on a Saturday night. He taught me what stuff did as he went along and didn't seem bothered by my questions. Job was priced fair. His knowledge was amazing.......in addition, Joya was very nice and friendly on the phone.

Broken shower pipe on the weekend

frank k

I had the opportunity to meet Marc and I must say that he was very professional and thorough with the services that he provided.

service with a smile

willie b

I was very pleased with the work Marc did. We had a leak in one of the pipes in our ceiling. He found and fixed the problem quickly! I was very concerned about the water damage from the leak and the possibility of mold. Marc had already checked for that and put my at ease telling me he saw no signs. Appreciated him being proactive very much.

Professional, knowledgeable, friendly

mindy b

We are members of American Homeshield and in the past we have had issues with some of their vendors. Not the case with Marc! He arrived on time with parts in hand and quickly fixed our disposal issue. Quality service! We look forward to doing business with him in the future.

Quality service

d.e.

I was delighted with the work and attitude of Marc Francis Plumbing. He was thorough and quick with the work.

delighted

marcia

Showed up at my house at the appointment time. Immediately went to work, finished the job in a timely manner. Cleaned up after the job. I will use him again. Very easy to talk to. Fielded my question in a professional manner.

High quality work.

jim k

Marc did a great job...I will recommend!!

5 stars

joyce n

Very pleased with the service I received from Marc Francis Plumbing. Prompt, fast, and courteous. And Marc fixed the problem! I would highly recommend this company.

hannah j

Excellent service. Marc made sure my two small children had water that same day.

Broken water pipe

Michael L.

Wonderful experience! Our warranty company sent another plumbing company to our home. It was an awful experience. We had to call our warranty company back and thank goodness they sent Marc to us! He came to our home, diagnosed the problem, and installed a new disposal! He was very polite and professional! We will definitely be calling him from now on! A+++

Installed New Disposal

Ashley R.

Very pleased with Marc's plumbing services and repairs he did for us. Would highly recommend him. Prompt appointment made, arrived on time, neat and tidy with his work and repairs; friendly and knowledgeable. Also, good reasonable fees on service call, parts and repairs. Definitely would recommend, and if needed, would use him again.

John F.

Excellent service by Marc. Home warranty company had some issues getting the hot water heater, but Marc got the install job as soon as it was available. I would highly recommend!

Hot water heater replacement

John C.

I have a contract with FAHW, which is how Marc got this first job with me. Responded promptly, worked closely with my tenants to get the work done. Professional job, and tenants were very happy with the experience. I will definitely keep Marc on my go-to list for future plumbing needs, and ask FAHW to make that assignment for future work needs as well.

replace insinkerator

George B

Marc is a gentleman and a professional. His skills are outstanding. He runs a business and is more than a guy with some tools. His wife, Joya, handles the office and is very cordial and impressive. Doing business with Marc and Joya is a pleasure!

Marilyn R

Marc was great to work with. He came out on Memorial Day to fix a backed-up drain which turned into discovering my septic line was broken. He stayed to get it to the point where I could use my bathroom until the main line could be repaired later that week. Really appreciated the time he took to make sure everything was done right. Will call him again for any future plumbing need.

Main drain to septic backed up

Julie D

Very good ... no complaints here

Toilet Fixed

Jim H

Marc done an awesome job. I would highly recommend him. His charges were very reasonable.

Vickie

I appreciate the extra time and effort Marc took to find and fix the problem! I'd definitely contact him again for any problem

Everything works wonderfully.

Marcia L

I would recommend Marc Francis Plumbing.

Fast, Friendly and Effective!

Charles L

Marc did a good job and I would recommend him for your plumbing needs.

Installed new kitchen faucet

Fred P.

Marc was very good

Jim H.

Marc was great guy and very friendly. He came out to look at what we needed first, free of charge, which wasn't much. He quoted roughly $200 for the job. I called Joya, Marc's wife, to setup the appointment and she very nice and sweet as well. Marc called me when he was inroute to our house also which is very rare unless you requested for a call before. He did great work and was very tidy n clean. I offered towels to him for the minor water that wud come out lines after we drained them and Marc even had his own towels and clean up supplies. I was very impressed with him n Joya as a whole. They are truly good people and I will most definitely use Marc again for any and all plumbing needs. Because after he finished my bill was only $175 and you cudnt even tell he had been there of course besides the fact that my water and ice maker were fully functional. Marc does amazing work and triple checks everything he's worked on. I highly recommend using Marc not only because he does great work but he and Joya are good people. Thank you Marc so much!

Installed water line to ice maker in fridge.

Regina F.

Completed job in a timely and professional manner! Would highly recommend them!

Replace water heater

Shirley H.

Our water tank stopped working and we contacted our warranty co. so that they could send someone out. I was contacted almost immediately by Joya (on a Sunday afternoon- I don't think they ever stop working) who scheduled us for first thing Monday am. The tank had to be replaced which meant the warranty co. had to order everything and there was a little waiting period, but Joya was sure to call with updates. Once it came in Marc came out and did the install quickly and efficiently. Marc and Joya were an absolute joy to work with, have excellent customer service skills, and Marc is fantastic at what he does! Thank you for the hot water!

Replace tankless hot water heater

Morgan S.

I have had Marc come out twice now for different projects. Both times he was highly professional, timely, courteous and the work done was comprehensive and complete. Deserves a 10 out of 10 rating.

Secure toilet to floor and repair grout

Richard P.

Completely satisfied and would recommend to anyone needing a professional plumber...Thanks!!!

Toilet cut-off valve replacement and grouted around toilet base.

Michael H

Marc was great. I was given a window of time during which he'd be here. He was here during that time as expected. We were experiencing extremely low water flow. He very quickly determined the cause of our problems and resolved it. It is so nice to be able to take a shower and have actual pressure behind the water!

Solved our water-pressure problems

Chris E

Excellent service.. Would recommend to anyone who needed service. Thanks

Drain stoppage

Ronnie H

Everyone that I had contact with were very polite and helpful. The water heater repair was done quickly and well and the service man was very nice and helpful. We are all very pleased. This company is a GREAT improvement over the last one we dealt with and we are all very pleased with the change.

Water Heater Repair

Paige B

Very courteous and professional. Highly recommend!

Faucet repair

Dan L

Marc came on the day he said he would. Called ahead as he said. He was very professional and courteous. He could not do the particular repair because American Home Shield does not cover caulk. However, Marc took time to explain to me exactly what materials I needed and how to do the simple repair myself. I was able to take care of that quickly and easily. Thank you Marc!

AHS Service Call

Allen H

Marc was assigned to address my repair needs by a home warranty company and at first I was anxious about not being able to choose my own repairman. However, my concerns were short lived after meeting Marc and speaking with his wife by phone. I was very pleased with the professional service Marc provided. There was a minor issue after the initial installation that Marc addressed in a timely manner. I would highly recommend Marc for any plumbing needs you might have.

Gas Water Heater Replacement

Randall S

Marc was on time and fixed the problems in less than 30 minutes. I would gladly use his services again if the need arises.

Repaired garbage disposal and bathroom faucet

Liz S

Excellent! Fast, efficient. Would deifinitely recall for any furture plumbing work.

work on two toilets , one upstairs, one down...

Jay M

Arrived as scheduled, diagnosed the issued, had the part, fix the problem -- in and out -- easy peasy.

Garbage disposal

R. F.